triton
On Premises Private Cloud
Open Source or commercial support for on premises, customer managed private cloud.
It’s your cloud, so own it.
Triton Datacenter is an ideal solution for businesses that own a datacenter but lack the expertise to build and maintain a self-service cloud solution. With a secure, scalable, and flexible environment, businesses can easily manage and deploy their own applications and services on Triton DataCenter. Triton's on-premises solution meets the unique needs of businesses that require compliance or data sovereignty.
Multiple packages that provide flexibility that allow you to pick and choose the right level of service for your needs. Triton’s engineers provide an unparalleled level of support to help you succeed with your cloud. Find detailed descriptions of the support services for Triton Compute and Storage below.
Compute
Object Storage
SUPPORT AND SUBSCRIPTION DETAILS
Compute
Developer & Architecture Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Object Storage
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Private Cloud Features
Developer & Architecture Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Community Forums, Documentation
Security Updates and Download Packages
Triton-Kubernetes Support
Office Hours
Support SLAs
Raising a Ticket
Support Collaboration Channels
Incidents/Yr.
Production Down Response Time (Sev 1)
Systems Impaired Response Time (Sev 2–3)
General Guidance Response Time (Sev 4)
Sev 1 Support hours
Sev (2–4) Support hour
Named User Support Contacts
Outage Root Cause Analysis
Dedicated Support Engineer
Platinum
Email + Phone
Email + Chat + Screenshare + Phone(Sev1)
Unlimited
30 mins
2 hrs
12 hrs
24x7
24x7
10
Upgrade Support
Professional
Contact SalesPrivate Cloud Features
Developer & Architecture Support
Node.js Application Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Community Forums, Documentation
Security Updates and Download Packages
Triton-Kubernetes Support
Weekly Office Hours
Support SLAs
Raising a Ticket
Email
Support Collaboration Channels
Email + Phone(Sev1)
Incidents/Yr.
Unlimited
Production Down Response Time (Sev 1)
8 hrs
Systems Impaired Response Time (Sev 2–3)
24 hrs
General Guidance Response Time (Sev 4)
24 hrs
Sev 1 Support hours
24x7
Sev (2–4) Support hour
Extended Hrs**
Named User Support Contacts
1
Outage Root Cause Analysis
Dedicated Support Engineer
Silver
Contact SalesPrivate Cloud Features
Developer & Architecture Support
Node.js Application Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Community Forums, Documentation
Security Updates and Download Packages
Triton-Kubernetes Support
Weekly Office Hours
Support SLAs
Raising a Ticket
Email
Support Collaboration Channels
Email + Phone(Sev1)
Incidents/Yr.
Unlimited
Production Down Response Time (Sev 1)
2 hrs
Systems Impaired Response Time (Sev 2–3)
8 hrs
General Guidance Response Time (Sev 4)
24 hrs
Sev 1 Support hours
24x7
Sev (2–4) Support hour
Extended Hrs**
Named User Support Contacts
2
Outage Root Cause Analysis
Dedicated Support Engineer
Gold
Contact SalesPrivate Cloud Features
Developer & Architecture Support
Node.js Application Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Community Forums, Documentation
Security Updates and Download Packages
Triton-Kubernetes Support
Weekly Office Hours
Support SLAs
Raising a Ticket
Email
Support Collaboration Channels
Email + Chat + Phone(Sev1)
Incidents/Yr.
Unlimited
Production Down Response Time (Sev 1)
1 hrs
Systems Impaired Response Time (Sev 2–3)
4 hrs
General Guidance Response Time (Sev 4)
8 hrs
Sev 1 Support hours
24x7
Sev (2–4) Support hour
24x7
Named User Support Contacts
5
Outage Root Cause Analysis
Dedicated Support Engineer
Platinum
Contact SalesPrivate Cloud Features
Developer & Architecture Support
Node.js Application Support
Operations Support
Specialized Operations Support
Enterprise Distribution for Open Source Products
Subscription Products
Community Forums, Documentation
Security Updates and Download Packages
Triton-Kubernetes Support
Weekly Office Hours
Support SLAs
Raising a Ticket
Email + Phone
Support Collaboration Channels
Email + Chat + Screenshare + Phone(Sev1)
Incidents/Yr.
Unlimited
Production Down Response Time (Sev 1)
30 mins
Systems Impaired Response Time (Sev 2–3)
2 hrs
General Guidance Response Time (Sev 4)
4 hrs
Sev 1 Support hours
24x7
Sev (2–4) Support hour
24x7
Named User Support Contacts
10
Outage Root Cause Analysis
Dedicated Support Engineer
Ready to learn more? Get in touch today!
For help with Implementation, Consulting Services and Onsite Training, please contact info@tritondatacenter.com
