At approximately 13:38 PM EST today Joyent customers in one of our East Coast data center locations were no longer able to connect to their services. While the Joyent platform remained up and fully operational, a network event at one of our upstream providers brought down all BGP peers for just over an hour.

This unfortunate incident is very frustrating for us as we strive to deliver on a 100% SLA running the most resilient and reliable cloud in the market for years and have 99.999% SLAs with all upstream providers. In keeping with our SLA we will immediately begin working on credits for all customers that were affected and will not wait on our conversations with our upstream providers. For customers who were in this datacenter and were affected, we deeply apologize.

Best Regards,

Steve Tuck

General Manager, Joyent Cloud

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